---
title: What to Expect from Your Cloud Managed Services Provider?
description: "Get the best from your Cloud MSP: proactive support, cybersecurity, and cost control. Your one-stop solution for thriving in the cloud."
---

[Blog ](https://www.blairtechnology.com/blog)

# [What to Expect from Your Cloud Managed Services Provider?](https://www.blairtechnology.com/blog/what-to-expect-from-your-cloud-managed-services-provider)

 Written by [Blair Technology Solutions Inc.](https://www.blairtechnology.com/blog/author/blair-technology-solutions-inc) | Oct 15, 2021 2:28:00 PM

Managed Services is not a new business model. Businesses large and small have relied on Managed Services Providers (MSP) for around-the-clock support to manage their IT assets either on-premises or at their MSP’s data centres.

Cloud, however, requires a new method of management. A cloud MSP can help you throughout your journey to the cloud, from strategically fitting the solutions into your existing environment, to continuously improving your usage of cloud solutions.

### **1. Cloud MSP should provide a high level of proactive technical support **

As your infrastructure becomes more complex, potentially involving both on-premises and in the cloud components**, **your cloud MSP should provide base management services for every aspect of your IT infrastructure, including:

- 24x7 monitoring of VMs, CPU utilization, memory usage, storage IOPs, and OS performance
- Application performance monitoring, tracking and reporting on operation and system health
- Proactively acting upon the alerts to prevent any breakdowns or outages
- Backup and point-in-time restore
- Disaster Recovery and managed / auto failover to meet your RTO/RPO requirements

### **2. Cloud MSP should act as one-stop shop for all your cybersecurity needs to keep your data, workload and users secure **

Cloud security is a fundamentally new landscape. While many security principles remain the same as on-premises, the implementation is often very different. Your cloud MSP should help you improve your security posture by:

- Focusing on business continuity and cyber-resiliency to ensure you have the proper measures in place to secure and back up data across distributed networks
- Providing services from basic firewall, anti-virus, to endpoint protection, SIEM, and network traffic analysis
- Continuously monitoring potential attack surfaces and notifying and guiding your in-house IT team through the containment and remediation process
- Giving you committed access to cybersecurity experts round the clock when you have limited in-house resources or lack of experience

### **3. Cloud MSP should help you reduce the complexity and gain control of your cloud spend**

One of the biggest fears of cloud adoption is cost. How do you forecast and budget your cloud spend? A cloud MSP should can help you gain complete financial transparency into your cloud spend by:

- Providing you with a clear and granular visibility into usage by department, project, region, workload or individual user
- Identifying areas of inefficiencies and/or redundancies
- Forecasting cloud spend based on your past cloud consumption and future business requirements
- Billing management designed to provide a simplified view into cloud costs and to remove the complexity of cost management
- Resources optimization by provisioning resources more accurately based on real-time and historical data

** **In summary, your cloud MSP should be a trusted advisor who has in-depth knowledge of your business objectives and who ultimately takes ownership of the end to end solutions, helping your businesses to thrive.

Blair Technology Solutions is an award-winning Managed Service Provider. From on-permise to hybrid and complete cloud solutions, our proven methodology and expertise will allow you to focus on your current and future business objectives. [Book a free cloud assessment with us today!](https://www.blairtechnology.com/blair-contact-us)

[View full post](https://www.blairtechnology.com/blog/what-to-expect-from-your-cloud-managed-services-provider)

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