Support Services / Support Contracts

Your systems are only as good as their ability to perform at peak capacity.

Maximize your operating efficiency and minimize downtime with BTS as your professional services and support partner.

Our Support Plans will augment your existing IT resources to ensure your systems and data are operating efficiently.

BTS is an IBM Premier Business Partner. When you choose BTS’s Support Plans, your IT operations are backed by the world’s leading enterprise systems innovator.
 

BTS Support Plans

• System administration
• Upgrades and patches
• Training for new releases and procedures
• Back-up support
• Guidance for technical issues and configuration
• User support
• Telephone support
  • Emergency support
  • Operational and usage questions
  • Guidance and assistance with technical issues
  • General support

 

High Availability Health Check
and Testing Services

• Health Check
  • Recommendations and best practices reports
  • Maximize ROI with updates to technology
• Telephone Support
  • Guidance and assistance with existing HA technology
  • Assistance and recommendations for configuration and upgrades
  • Improvement and optimization of existing processes
• On site switch test assistance and skills transfer

Contact BTS today for a comprehensive solution tailored to your needs.